Shipping and Returns
*PLEASE DOUBLE CHECK THE ADDRESS YOU PROVIDE FOR SHIPPING. UPS WILL DROP OFF AT THE ADDRESS AND/OR ZIPCODE YOU PROVIDE. BOXES ARE OUT OF OUR CONTROL ONCE UPS HAS PICKED UP.*
*Shipping policies are subject to change without notice*
WE SHIP TO THE LOWER 48 STATES AND DC
At this time, we do NOT ship to Alaska, Hawaii or American service bases outside of the lower 48 states.
We ship your frozen meat every Monday or Tuesday and sometimes on Wednesdays.
Meat boxes are sent UPS via 2nd-Day air, 3 Day Select or ground.
NEW —Offering a weekly porch delivery to Pratt, Iuka, Haviland and Greensburg.
Which shipping option is applied at checkout?
NEW—All shipping and handling prices included in final price.
*If ordering merchandise, beef snack sticks, the price shown includes shipping. Box will ship UPS*
Frozen Meat Boxes-
If shipping to these states below:
Kansas:
Buying a box of meat in Kansas and shipping it within the state? Boxes are shipped UPS, ground. Depending on where you are located in the state, the box will arrive in one to two days from the shipment date. Near the Kansas City area of Kansas or Missouri? Boxes will be shipped UPS Ground. See the announcement bar located at the top of the page to see the next shipment dates.
If shipping to any of the other lower 48 states:
Boxes are shipped UPS, via 2nd-Day air or 3 Day Select and sometimes ground. How fast you receive your box depends on how far away you are from Rattlesnake, weather, and/or other delays.
When?
We typically ship orders on Mondays and Tuesdays. During holiday rushes, we may also ship on Wednesdays. Meat orders usually arrive within 24–48 hours after shipping barring any weather delays out of our control. Non-perishable items (like beef sticks, hats, and other merch) may take longer, as they aren't shipped via expedited service unless requested.
Why?
Why does Rattlesnake only ship on Mondays and Tuesdays?
We ship orders every Monday and Tuesday to make sure your beef arrives safely and stays frozen. Our weekly cycle runs from Tuesday to the following Tuesday. This gives us time to gather orders, secure dry ice, and carefully pack each box for shipment.
Shipping early in the week also helps avoid weekend delays, so your perishable order isn’t stuck in a warehouse over the weekend.
If you place an order after the “order by” cutoff listed in the announcement bar, your order will ship the following Monday or Tuesday. For the most accurate shipping dates and deadlines, be sure to check the updated info in the announcement bar at the top of the page.
How is perishable meat packed & shipped?
Each meat order is packed in a specialized, made in the USA corrugated box. The box has a custom made in the USA 1.5 inch liner. The liner and box are completely recyclable. Rattlesnake does not use any Styrofoam products. The liner is made from cornstarch that can be safely washed down your drain or burned.
Each meat order is packed with dry ice.
Your meat should arrive frozen. We pack every box with enough dry ice to keep everything frozen during transit—even if there's an unexpected delay. It's normal for the dry ice to be gone by the time your box arrives, but your meat should still be frozen solid or at least cold to the touch.
When your order arrives, check the meat right away. As long as it's still below 40°F, it's safe to refrigerate or refreeze.
If anything seems off or you have concerns, just reach out—we’ll work to find a solution.
Where is the box?
Once your box leaves our facility in Pratt, Kansas, it’s in the hands of the UPS carrier. We do not have control over your package after it’s picked up. However, if your box is delivered to the wrong address, we’ll do our best to help resolve the issue.
All shipments include tracking information that updates as the box is scanned along the route. Sometimes those updates can be inconsistent or confusing—we get it. We've experienced it, too. That’s why we ask that you be prepared to receive your box once it’s on the way.
Orders typically ship on Mondays and Tuesdays, with some going out on Wednesdays if needed. Boxes may arrive as early as Tuesday, but most are delivered Wednesday through Friday, depending on the ship date, distance, and any carrier delays (like storms).
Every meat box is packed with dry ice to keep your order cold until it arrives.
IMPORTANT:
Please double-check your shipping address and zip code before placing your order. UPS will deliver your box to the address you provide—we can’t reroute it once it’s out the door.
We also can’t control where UPS places the box at your address (porch, gate, garage, etc.), but if you leave specific delivery instructions at checkout, we’ll include them on the outside of the box to help guide the driver.
Returns/Refunds
Refunds will be made on damaged or broken goods. It is important to advise us immediately of damaged and broken goods so a refund can be issued.
Meat is NOT able to be shipped back to us for a refund due to its perishable nature.
Your meat should arrive frozen. We pack every box with enough dry ice to keep everything frozen during transit—even if there's an unexpected delay. It's normal for the dry ice to be gone by the time your box arrives, but your meat should still be frozen solid or at least cold to the touch.
When your order arrives, check the meat right away. As long as it's still below 40°F, it's safe to refrigerate or refreeze.
If anything seems off or you have concerns, just reach out—we’ll work to find a solution.
What if I bought bulk beef, but now don’t want it/need it/life circumstance?
We understand that circumstances can change but here’s how it works:
Deposits on bulk beef are nonrefundable.
However, your deposit does apply toward meat. For example, if you've paid a $300 deposit, we can ship you approximately $300 worth of meat from your order.If you've paid in full and have not yet received any meat, you will not receive a refund, but you have two options:
Find your own replacement buyer. You’re welcome to transfer your order to someone else.
Roll your order to a future presale, if available.
Please note: We do not have the capacity to store meat past your scheduled ship date.
Unfortunately, we raised and butchered this cow for you, but we are more than happy to work with you on a situation that works for you.
You will still keep any bonuses (if applicable) already received, even if you opt out of the full order.
Why UPS and Not Others?
Unfortunately, once a package leaves our hands, Rattlesnake doesn’t have control over how or when it's delivered.
We've found UPS to be the most cost-effective and reliable option for Rattlesnake overall, especially for shipping frozen and perishable items.
We've tested other carriers in the past, but the costs were significantly higher and the delivery issues were often just as frustrating, if not worse.
That said, Rattlesnake completely understands how inconvenient and confusing it is to receive conflicting delivery updates from UPS and other carriers.
Local Pick Up-Pratt, KS
Pickup Policy
Local pick up is always FREE. Please write in a preferred pick up time on the check out page. Orders can be picked up during regular retail hours on Mondays 11am-5pm, Thurs. & Fri. 4pm-7pm and Saturdays 11am-4pm. Need a different time? Message us and we can arrange a time.
